Technology

Zendesk vs Salesforce: What Are the Differences?

25/07/2022

No matter what size company you work for, you need accurate, timely customer data. Your organization’s ability to track, manage, and engage with customers relies on a customer case management software platform.

Finding the best system for your business requires comparing many different sites.

There are two popular options in this space, Zendesk vs Salesforce. What is Zendesk? What is Salesforce?

Both come with similar features and look similar, but in the end, only one is suitable for your needs. Keep reading below to find out what those significant differences are.

The Different Features of Each Software

Salesforce and Zendesk are two of the market’s most popular customer relationship management (CRM) software applications. They are both used to manage customer data.

Both offer a wide range of features and benefits but have key differentiating features.

Salesforce is a more comprehensive CRM software. It has features for sales, marketing, customer service, and commerce.

It also has a wide range of integrations and customizations, which makes it an excellent choice for larger businesses or businesses that need more advanced features. See more information about it here.

Zendesk, on the other hand, is a more straightforward CRM software. It is mainly used for customer service and has a limited number of integrations.

For that reason, it is an excellent choice for small businesses or businesses just starting with CRM. It has all the basic features you need to get started.

While Salesforce can be used for customer service, it is not as comprehensive or user-friendly as Zendesk. Zendesk gives more flexibility in terms of customization.

The Pricing of Each Software

There are also some critical differences between the two in terms of pricing. Zendesk offers a pay-as-you-go pricing model, while Salesforce’s pricing is subscription-based.

This means that with Zendesk, you only pay for the features you use, while with Salesforce, you’re paying a set fee each month regardless of how many features you use.

Additionally, Zendesk’s pricing is based on the number of users, while Salesforce’s pricing is based on the number of contacts. This means that if you have a large number of users but only a few contacts, Zendesk may be a cheaper option.