What Is ITIL and How It Benefits Your Small Business?

What Is ITIL and How It Benefits Your Small Business

ITIL is basically the comprehensive approach regarding ITSM (known as Information technology Service Management). It is believed that using this comprehensive approach; business performance can improve on a high scale.

It provides the framework in business that further helps to identify, plan, deliver and assist IT services. Also, it includes standard sets which are created in a way that it assures that IT services can fulfill all the needs of the business.

Due to such impact in business, various large corporations around the globe are implementing this practice. Moreover, IT Infrastructure library is valuable for mid-sized and small companies because it helps in applying the practical approach to IT service management. Once it properly executed, ITIL practices enable your business to deliver effective services to customers. Also, it supports in meeting business goals.

With the growing implementation of ITIL in business also raises the demand for ITIL professional in the company. A certified professional because at some instance, the person with ITIL Foundation Certification holds the knowledge and proper understanding of every phase in ITIL.

The employer’s who implementing ITIL to manage IT service of their business have more faith in ITIL certified professional. As a result, these days IT professional are leaning more towards the ITIL certification. A rookie or expert in IT, everyone trying to add ITIL certification in their resume.

Let’s move forward and understand the ITIL basics, its significant benefits, and how you can introduce its practices within your business.

ITIL Five Basic Elements

The service lifecycle, we must begin from here to understand “what actually is ITIL?”. For IT services, ITIL is one of the unified, end-to-end solutions. It is responsible for addressing the service issues from its initiation to completion and covering all the steps in between.

Moreover, the service lifecycle holds the five independent modules, and these modules are actually developed by focusing on core titles of ITIL. And these modules are:

  • Service Design
  • Service Strategy
  • Service Operation
  • Service Transition
  • Continual Service Improvement.

Let’s understand these modules:

Service Design

This module makes sure that any newly added or altered services must be designed to meet the expectations of the customer’s in a cost-effective way. It makes sure that every useful technology, service design, process efficiency, and service management systems must be considered.

Service Strategy

The following module is assigned to understand the organization IT customers. By understanding, it means understanding customers need and what IT services are efficient enough to provide them and requirement that helps in successful execution.

Service Transition

This lifecycle phase is responsible for building, testing and implementing services in the production for the business clients. Here administrators perform necessary changes, service validation and assign the essential personnel for production.

Service Operation

This module of service lifecycle is responsible for delivering services and monitoring service success and failure on a daily basis. Also, it is responsible for maintaining the service health that includes systems restoration after errors. Moreover, assigning repeated problem trends and identifying causes and managing the daily request from the end user.


Continual Service Improvement (CSI) that’s what it stands for. It enables the way for the IT staff, using which IT staff continually improve and measure their service quality. Also, it makes sure that technology must be up to date and overall services must be adequately managed.

Benefits of IT Infrastructure Library

Including with overall growth and improved business efficiency, there are various benefits of implementing ITIL. Due to these benefits, ITIL is getting adopted by more and more organization of different scale (small, mid-sized, and large). Further, defined below are the top 5 benefits of ITIL:

Enhanced Client Satisfaction



It might appear to be illogical; however, ITIL not focuses on innovative issues. Somewhat, it focuses on the requirements of the client experience. The best practices of ITIL helps in managing the company to deliver products and services for clients in an effective way that could be available.

So, how do organizations profit by this? They enhance client satisfaction rates, attract more clients, and encourage to build more trusting relationships.

Reduced Recovery Time and Enhanced Service Delivery.



When you drive business, it’s essential to transfer your services skillfully, reliably, and within a defined time to customers. Implementing standards of IT Infrastructure Library implies that your association can encourage the way of delivering services to beneficiaries.

Furthermore, your organization can bounce back faster from downtime, because of clarity in the streamlined processes. Implementing the best practices of ITIL indicates that you will able to meet the deadlines of the services; also deliver a quality product overall.

Advancement with Current Trends



The genuine reason that IT Infrastructure Library is so viable is that it takes standard practices all through the IT service executive practice and merges them.

These practices are proficiently consolidated into a lot of incorporated accepted procedures for organizations to all the more effectively pursue and refresh.

They continually advance and enhance as patterns change. Soon ITIL adjusts itself to the recurring pattern of corporate needs everywhere in the world. Similarly, as ITIL makes itself business dynamic so your business (for most extreme skills).

Company-wide Optimization Enhancement



For enhancing the company’s productivity optimization plays an effective role in it. ITIL gives the techniques and practices that assist suppliers in working and settling on intelligent business decisions.

ITIL introduces the best and crucial practices for applying a clear approach of marketing standards with worldwide partners, along with enhancement in financial opportunities and enhancing the risk management regulation.

Company’s Positive Transformation



Practices of ITIL administration lifecycle require the conveyance of the most astounding an incentive for the customer at each dimension.

Along these lines, using the acts of ITIL empowers your business to all the more successfully handles supervise customers portfolios and achieve the fundamental positive change of the association itself that you can measure.

Implementation of ITIL Into Your Business Processes

If you are looking forward to implementing ITIL in your business, then make sure that you analyzed the processes which get benefited from ITIL; also your employees can easily predict its effect on your business.

Also, develop a report holding the existing work practices, objectives, and set goals and later include the services that require improvements. Analyze any gaps between your existing services and goals you decided for enhancement. It will help your team to identify the proper strategies.

At last, take a decision regarding your methods decided for management of project, timelines, charts and other tools related to project management.  After the implementation of ITIL, make sure to monitor improvements and service strategies for any type of change that you need to make.

Once you understand ITIL, its benefits, lifecycle, and initial steps required for implementation, then you easily decide; whether using it right for your business or not. Also, having ITIL instead of ITSM will help IT staff to fix problems faster, improve your focus for achieving business goals.

Final Remarks

The ITIL is an approach that is going to be adopted by almost every organization in the future; it is due to huge benefits which are defined here in the article. The benefits of ITIL will help you to understand “how business take benefit from ITIL?”. Also, if you own a business and desires to implement ITIL, then you can go through the implementation of ITIL in brief.