Anybody who has yet to invest in field service management software may want to consider doing it, especially given how pervasive this software is across the industry. Field service management (FSM) is the ability to manage resources and employees when they are on a job, and aside from the efficiency and organizational benefits, an FSM program can actually provide an excellent financial ROI, and there are 4 keys ways in which this happens.
1. Increases Productivity and Organization
A field service management software application organizes all of the most important information in a single, secure location. This also means that every employee has access to the same information, so there is less confusion. Technicians can update inventory in real time, and messages can be delivered almost immediately.
Most FSM software will allow management to track technicians, which motivates them to reduce downtime. Employers can use FSM software to see how well technicians perform on certain types of jobs. They can use this information to distribute work more effectively, assigning jobs to the technicians who are best suited for the work.
2. Enables Technicians to Up-Sell and Cross-Sell
Up-selling and cross-selling are great ways to increase revenue, and FSM will allow employers and technicians to do this more effectively.
Employers can find field service management software that also has a number of CRM tools. These tools help technicians maintain customer relationships, and they also organize customer information in a useful way. When technicians understand their customers better, they can offer additional services and explain in detail how these services will benefit their situation. Every FSM software program has built-in sales functions that help technicians increase customer retention and boost sales.
3. Lowers the Cost of Doing Business
Ineffective use of technicians and a poor allocation of resources may force a business to spend more money than they should. The FSM software gives employers the tools to keep track of their inventory, so when it comes to ordering more supplies, there is far less guesswork. Additionally, when employers start learning about their technicians from the FSM software, they can start to tweak their schedules and work assignments to maximize productivity and cut turnaround times as much as possible.
Inventory management also ensures that your technicians leave with the right supplies and that they don’t have to turn around or drive to a physical store to complete a job.
4. Shortens the Length of Billing Cycles
An FSM software program will enable a technician to get closure on a work order the same day the work is carried out. Technicians could finalize the work orders and provide customers with an invoice onsite, and in doing so, the business would see more consistent cash flow. With the ability to organize payroll and other financial aspects of the business, the FSM software provides a better grasp on money, in general, and it might allow business
owners to see other places where they are losing money so that the necessary adjustments can be made.