Because technology is always evolving, it is critical for hotels to keep up with the latest developments to remain competitive. Today’s evolution occurs at such a rapid pace that hotel technology trends must be examined regularly. The hotel sector is no stranger to new technological advancements. The requirements and expectations of guests have shifted, and it is up to hotels to adapt to these shifts and provide exceptional experiences.
Hotels are improving their operational efficiency and marketing skills, in addition to embracing technology to better serve customers. Hotel check-in kiosk have risen in popularity in recent years among many other things, bringing a slew of benefits to both hotel management and customers. Below are the latest technology trends in the hospitality industry so continue reading this article.
1. Smart hotel rooms
Smart hotel rooms allow customers to effortlessly customize their space to meet their specific requirements. Guests may change the temperature and lighting in their hotel rooms, and they can even stream their favorite shows using a remote or their iPhones. While these rooms are excellent for the visitor experience, they are also advantageous to hotels since they can lower energy-related running costs.
2. Website Chatbots
Chatbots on websites have become a must-have for any hospitality company. Chatbots enable hotels to handle routine client concerns 24 hours a day, seven days a week, and to route more difficult inquiries to the next available member of the hotel staff. Customers receive faster responses, and employees have access to the information from the original chat for future reference. Artificial Intelligence (AI) is being used by larger hotel chains to make their chatbots more realistic and to monitor their social media channels.
3. Mobile Check-In
Hoteliers and their visitors both benefit from mobile check-in. The ability to check-in through a mobile app minimizes the requirement for a large welcome desk. Hotels can free up space for luggage storage, social areas, allowing personnel to focus on other tasks.
For business travellers and families with small children, mobile check-in will minimize the need for guests to spend time at the reception desk.
Cyberattacks on hotels and hotel companies are prevalent, and even the largest chains have experienced security breaches. As the hotel industry’s usage of technology grows, so does the need for more robust cybersecurity practices.
Guests want to know that their information is safe at all times when it comes to their experience. With the advent of working from hotels, it’s more critical than ever to ensure that your network is safe enough to handle crucial business data. From another perspective, it’s also worthwhile to invest in more robust security measures so that your operations and brand reputation aren’t jeopardized.
5. Automated Property Management Systems
Hotels will need to update their Property Management Systems (PMS) to include technology and software that allows them to automate administrative work. Advanced PMS technology makes it easier for hotels with multiple locations to work together, and customers will be able to engage with multiple hotel brands owned by the same company via a single app.