Well, Everyone is talking about the trends we will see in 2019, but what about Post 2019, we are about to enter a new decade. With that said, following, we will look onto the major social media marketing trends that will help define the upcoming decade.
Social Media Marketing Trends We Will Welcome with the 2020s
Real-time communication is becoming an upcoming trend. It will help improve 24/7 customer support, chatbots, thanks to continues viewing of pending social media crises.
Social Media doesn’t sleep; people will continue to use your products, talk about them online and then buy new stuff. If you need professional help, refer to DesignRush Branding Company Directory. It lists the top social media marketing agencies. It’s very common in a marketplace and technology caught up with this.
We can now track conversations about a brand in real time; these directories also allow us to schedule content to be posted in the future. Following, we will describe this with a real example:
In the upcoming year, people will want their complaints to be answered right away. No one wants to wait; people want their matters to be dealt with at a moment’s notice.
2. Social Listening
Anna Powers of Forbes Discusses the Importance of Social Listening while talking about how Science changed social media marketing and recruitment.
Social Listening is a fancy word for Monitoring keywords related to your business. It includes crawling the web and social media to check for any mentions of a brand or related keywords. This search often includes in untagged mentions on social media, industry keywords and shows the public’s interest to buy a product. It also includes the mention of a product, blogs, forums, and news sites. Social listening helps to improve customer service and reputation management.
Social listening helps a brand to expand its horizons. This will become a leading trend of 201 as it will help with lead generation and social selling. There are only a few brands that do this. This trend will give rising marketers a break they needed. So, you need to take benefit from people who are venting their frustration on social media. Social listening will continue to grow.
Mashable’s Kimberley Brind discusses why you need to personalize your marketing effort while drawing the difference between personal and business social media.
Tons of information is uploaded by the masses on the internet every day. So this makes it fairly easy to get insights on all the information you need about people glued to their screens. Moreover, It made room for personalization and increased the expectation of customers.
You need to tweak Content, Product, and marketing needs according to your consumer’s purchase history, search history, social media activity, and their online behavior.
Personalized marketing can be a bit unsettling for something, but it’s convenient for the user. Customers don’t want to give up to its benefits. So You need personalized advances to improve your customer relationship. Customers may worry about privacy risks, but they will surely appreciate it. So, despite what you think, Personalized marketing is a thing now, and you need to work on it!