IT Support Essentials for Businesses

The last ten years have been a time of stunning advances in IT hardware and software. Businesses are now equipped to operate at their maximum efficiency. However, technological advances always come with advances in specialism needed to optimize the technology.

IT Support Essentials

 

 In this environment, the IT support industry has been booming. It allows small to medium-sized businesses to use the most up-to-date software without needing an expensive in-house team. Find out below what you need to look for when choosing your IT support solution.

Cyber-Attack Prevention

The COVID-19 crisis has brought more of the world online, and with that has come to growth in cyber-attacks. In what Government Technology has called a “cyber pandemic”, a height of 4,000 cyber-attacks a day were reported with some industries observing a 400% rise in attacks. Now more than ever, businesses must invest in cybersecurity.

Most of this investment will go to IT support firms that specialize in cybersecurity. With cybercriminals advancing all the time, excellent antivirus software is no longer enough. All businesses now need IT support that can prevent, identify, and stop cyber-attacks. 

As cyber criminals make advances into artificial intelligence and machine learning, your IT support must understand the dangers this poses. A further bonus is an IT support firm that knows how they can use machine learning as a way of predicting incoming cyber-attacks. 

Downtime Prevention

All businesses struggle with keeping their servers, webpages, and clouds running efficiently. Downtime has caused embarrassment for some of the biggest companies in the world. Amazon Prime Day was designed to be one of the biggest online store promotions ever, but sales were hampered by servers that couldn’t deal with the surge in traffic. 

Although your business’ downtime is unlikely to become a global headline, it will still damage efficiency. Further, if the downtime affects customers, it can destroy your reputation. Therefore, you must select an IT support firm with a solid track record for server, cloud, and webpage maintenance.  

Backup Management

Modern businesses process vast amounts of data. Even small to medium businesses manage an average of 47.81TB. This data includes customer, worker, and financial data, all of which need to be protected and preserved. Only diligent backing up can ensure that whatever happens, no data is lost. Your IT support solution must be adept in data backup and recovery, offering an array of local and cloud-based backup options. 

Selecting Outstanding IT Support

Your IT support solution needs to be able to do everything that has been mentioned in this article. Ideally, you need a team of competent IT support professionals that offers a catch-all service and provides cloud services.

If your business operates in London, you cannot ignore MicroPro. They have helped a multitude of businesses to grow and stay cyber-safe in dynamic business environments. Moreover, MicroPro can help you to optimize your software as well as recommending new software so that you always have the right tools for the job.